Online Account Help Ticket

Online Account Help Ticket

Did you know that we have some help documents on our website? We encourage you to visit the Online Account Help page. If you still can't find what you are looking for we are here to help! Submit your request below.

Please note that we are experiencing a higher than usual volume of help requests. Please be patient and be assured we will assist you as quickly as we can.

For immediate assistance with Afterschool or other program registration you may also call 813-274-8615 M-F 8a-5p.

Your Name*

Contact Number*

Phone

Contact Email*

Preferred Contact Method*

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Household/Account Number (if applicable)

Address

Zip Code

Question/Issue/Inquiry Type*

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Account Related

If you are requesting adding a family member, please upload a copy of a photo ID or birth certificate for each family member.

If you are requesting an address or residency status change, please upload two recent proofs of address that includes your name and address.

You may also find our How to Update Your Account Online Account helpful.

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Pass/Membership Related

If you are trying to purchase a pass, you may find our Purchasing Passes Online helpful.

If you are trying to renew a pass, you may find our Renewing Passes Online helpful.

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Facility Related

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Description of Issue/Inquiry or Additional Comments*

Please include as much detail as possible so we can best assist you with your request.

File Upload

Any files (including copies of photo IDs, birth certificates, and proofs of address) related to your question/inquiry/issue can be added here.

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