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The City of Tampa (COT) implemented the Customer Service Center system in 2003 to facilitate efficient and centralized communications between citizens and its various departments. COT department staff, including members of the City Council and their staff, communicate with citizens through this web-based system. In essence, through this system citizens are able to independently submit and track requests for services or research payment options available to them for services. The report in its entirety can be viewed on TampaGov.net