Help
- How to Set Up and Obtain a Digital Signature
- Watch City of Tampa Planning and Development Electronic Plan Review Training Webinar
Error Messages and How to Resolve Them:
Your certificate has been revoked by the certificate authority (CA). It is possible that your identity or certificate has been compromised. Contact your CA for questions regarding the revoking of your certificate and to obtain the steps necessary to have your certificate re-issued. Once the issue has been resolved, please remove the file by clicking the Remove icon, re-sign the document with a valid certificate, and re-upload the file.
The certificate with which this signature was signed was not valid at the time the file was signed or there is an issue with the timestamp. Verify the certificate is valid before signing the file by contacting your Certificate Authority. It is possible that the Certificate Authority may need to re-issue your certificate. Otherwise, if a timestamp was not applied to the signature, apply the time stamp to the signature and verify the clock on your computer is not set to a past date. Once the issue has been resolved, please remove the file by clicking the Remove icon, re-sign the document with a valid certificate, and re-upload the file.
The certificate with which these signatures were applied has expired. Each certificate has an expiration date. Verify the certificate is valid before signing the file. Please contact your Certificate Authority to resolve the expiration issue. Once the issue has been resolved, please remove the file by clicking the Remove icon, re-sign the document with a valid certificate, and re-upload the file.
The certificate with which these signatures were signed has a date in the future. There can be one of two reasons for this error. Make sure that the certificate is valid before signing the file. You might need to have your Certificate Authority re-issue your certificate. Otherwise, you did not apply a timestamp to the signature and the clock on your computer is set to a past date. Once the issue has been resolved, please remove the file by clicking the Remove icon, re-sign the document with a valid certificate and timestamp, and re-upload the file.
The certificate with which these signatures were signed has expired. Each certificate has an expiration date. Make sure that the certificate is valid before signing the file. To resolve, please contact your Certificate Authority. Once the issue has been resolved with your Certificate Authority, please remove the file by clicking the Remove icon, re-sign the document with a valid certificate, and re-upload the file.
The certificate with which this signature was signed was not valid at the time the file was signed or there is an issue with the timestamp. Verify the certificate is valid. It is possible that the Certificate Authority may need to re-issue your certificate. Please contact your Certificate Authority to resolve the issue. If a timestamp was not applied to the signature, apply the time stamp to the signature. Once the issue has been resolved, please remove the file by clicking the Remove icon, re-sign the document with a valid certificate, and re-upload the file.
Per the Florida Administrative Code 61G15-23.003, the electronic signature is invalidated if any data in the document is changed after the signature has been added to the document. Some third-party products will slightly modify the plan. Please use Adobe Acrobat Reader instead of other PDF creation products like Foxit Phantom PDF. These products will cause you to receive an error that the plans have been modified after signing. To resolve this error: Remove the signature field from the document, re-sign the document, and re-upload the file. If you continue to receive the error, please watch Digitally Signing Documents with Adobe.
The uploaded file is inaccessible, unusable, or damaged and the system is unable to open it. Once the issue has been resolved, please remove the file by clicking the Remove icon and upload a new copy of the file.
The uploaded file is encrypted or password protected. The system cannot process encrypted or password-protected files. Please remove the password protection from the file. Once the issue has been resolved, please remove the file by clicking the Remove icon and upload a new copy of the file.
A digital signature is required for this document type. Please add a valid digital signature to the file. For instructions and information regarding digital signatures, please see the City's Guide to Digital Signatures. Once the issue has been resolved, please remove the file by clicking the Remove icon, re-sign the document, and re-upload the file.
The certificate with which these signatures were signed is not valid. Verify the certificate is valid before signing the file by contacting your Certificate Authority. It is possible that the Certificate Authority may need to re-issue your certificate. Once the issue has been resolved, please remove the file by clicking the Remove icon, re-sign the document with a valid certificate, and re-upload the file.
The certificate with which this signature was signed was not valid at the time the file was signed or there is an issue with the timestamp. Verify the certificate is valid. It is possible that the Certificate Authority may need to re-issue your certificate. Please contact your Certificate Authority to resolve this. Otherwise, a timestamp was not applied to the signature and the clock on your computer is set to a past date. Once the issue has been resolved, please remove the file by clicking the Remove icon, re-sign the document with a valid certificate and timestamp, and re-upload the file.
Please make sure that all of the signatures have met all of the digital signature standards. Please remove the file by clicking the Remove icon. Re-sign the file and re-upload the signed file.
The system was unable to validate the certificate with the certificate authority (CA). The CA system may be down, or there was an error communicating with the CA. Once the issue has been resolved, please remove the file by clicking the Remove icon, re-sign the document, and re-upload the file.
A certificate authority (CA) is a trusted entity that issues electronic documents to verify the identity of a digital entity. The CA that issued the certificate with which these signatures were signed is not trusted by the agency because it does not meet the professional board rules security standards. Self-signed documents are not accepted per the Florida Administrative Code 61G15-23.003. The new requirement states that you must have your own identity, digital seal, and signature validated by a 3rd party Certificate Authority. Local Engineers, Architects, and Surveyors are using Entrust, IdentTrust, VeriSign, and GlobalSign most frequently. For more information on digital signatures please see the City's Guide to Digital Signatures. Once the issue has been resolved, please remove the file by clicking the Remove icon, re-sign the document with a valid certificate, and re-upload the file. If you are receiving this message and you are using a valid 3rd party Certificate Authority, please submit a request for assistance and we will contact you.
The signature date on the document is in the future. A timestamp was not applied to the signature and the clock on your computer is set to a future date. Please remove the file by clicking the Remove icon. Re-Sign the document with a valid timestamp and re-upload the file.
The signature does not have a valid timestamp from a TSA (Timestamp Authority). The timestamp is used as a reference point for checking the validity of the signature. Once the issue has been resolved, please remove the file by clicking the Remove icon, re-sign the document, apply a timestamp to the signature, and re-upload the file.
This error could signal an error on the Plan Room server or an issue with the PC or connection used to submit it. Please remove the file by clicking the Remove icon. Please try resubmitting a second time.
This error could signal an error on the Plan Room server or an issue with the PC or connection used to submit it. Please remove the file by clicking the Remove icon. Please try resubmitting a second time and if the problem persists, submit a request for assistance and we will contact you..
Contact Us
If you need assistance please contact us at CSDHelp@tampagov.net or call us at 813-274-3100 extension 1.
- Select the Print Production from the Tools top toolbar.
- Select Preflight from the right sidebar menu.
- Select PDF Fixups from the pop-up dialog box.
- Select Flatten annotations and form fields.
- Select Analyze and fix at the lower-right of the pop-up dialog box.
- Save the file to a location where you can easily retrieve it with a different name so as not to overwrite the original file.
How to Flatten comments/stamps - CAD
Issue:
After plotting, publishing, or exporting a drawing from AutoCAD 2016 to PDF, when looking at the PDF file in a PDF viewer, each block of text has been put into the Comments List in the PDF.
Causes:This is a new feature of AutoCAD 2016 that provides the searchable text in a PDF when using SHX fonts. However, there is no option to turn this off without having Service Pack 1 installed.
Solution:To turn off having SHX text put into your PDF comments, a new system variable (EPDFSHX) was added with AutoCAD 2016 Service Pack 1 (EPDFSHX is native to AutoCAD 2017):
- Install AutoCAD 2016 Service Pack 1.
- On the command line in AutoCAD, enter EPDFSHX.
- Set the value to 0 (zero).
Without having the service pack, the workarounds are to use AutoCAD 2015 or older to create PDFs, use a third-party PDF driver, or change the text in your drawing to a TrueType font.