The Tampa Water Department issues a Precautionary Boil Water Notice when there is a loss in water pressure that may allow contaminants, such as pathogens (disease‐causing germs), to seep into the water lines. This loss of pressure can be caused by a broken water main, a loss of power, or a scheduled outage for repairs.
How we notify customers about a Boil Water Notice
- When the number of affected customers is limited: Each affected household or business is informed individually using a printed notice hung on the front door.
- When a large area notification is required: The department shares will share information about the Precautionary Boil Water Notice by issuing press releases, providing regular updates to the media, and posting updates to Alert Tampa and the City's various social media channels including Facebook, Twitter, and Nextdoor.
How long does a Boil Water Notice stays in effect
After the water system is repaired and the pressure is restored in the pipes to your home or business, the precautionary boil water notice will remain in effect for several days (typically two days) while bacteriological tests are conducted to assure the safety of the water. The notice will be lifted (rescinded) only after tests confirm the water is safe to drink.
How we notify customers that a Boil Water Notice has been lifted
- When the number of affected customers is limited: The rescind notice will be hung on the front door of each affected household or business.
- When a large area notification is required: The rescind notice will be distributed via the same methods used for the original distribution.
Contact Information
The employees of the Tampa Water Department take great care in assuring that your water is safe to drink. We appreciate your cooperation with the Precautionary Boil Water Notice policy, which ensures public health during water outages.
If you have questions or concerns about a Boil Water Notice you've received, please call the Utility Call Center at (813) 274-8811 during business hours.
Additional Resources
- Boil-Water Advisories and the Hospitality Industry
- How to Maintain or Restore Water Quality in Buildings a Period of Low or No Water Use